Privacy & Policy

This Privacy Policy is an electronic record published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable laws and regulations in force in India. This Privacy Policy does not require any physical, electronic, or digital signature and forms an integral part of the terms governing your access to and use of the SoulPay website, mobile application, and related services.

By accessing, registering with, or using our platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. By accessing or using our platform, you provide your consent to the collection, storage, processing, use, sharing, and transfer of your personal data as described herein, in accordance with applicable laws. Where required by law, you may withdraw your consent at any time by contacting us, subject to applicable legal, regulatory, and contractual obligations.

Read our privacy policy completely before proceeding. By using the website and mobile application, you signify that you have read, understood, and agree to this privacy statement. Please refrain from using this website and mobile application if you do not agree with the conditions of this privacy statement.

By using our services, you consent to the collection and processing of your personal data. You have the right to withdraw your consent at any time by contacting us, subject to applicable legal or contractual restrictions.

You must register in order to utilize some services on our website and mobile application. This information includes a) your name; b) your email address; c) your gender (where voluntarily provided); d) your age; e) your postal/PIN code; f) your password; and g) your occupation, interests, and similar information. We are able to make improvements to our sites and give you the best user-friendly experience with mobile applications also. Thanks to the information provided by you. All necessary information is service-specific, and we reserve the right to use the aforementioned user information to operate, manage, improve, and safeguard our services, including our advertising services, as well as to create new services. If any information is publicly available in the public domain or has been disclosed pursuant to the provisions of the Right to Information Act, 2005, or any other applicable law for the time being in force, such information shall not be considered sensitive personal data or information for the purposes of this Privacy Policy.

We may use "cookies" or other similar electronic instruments to gather data in order to provide each visitor a special, random number as a User Identification (User ID) and better understand their unique interests using the Identified Computer. This will improve the responsiveness of the site & mobile application for our users. Even if we set a cookie on your computer, we won't be able to identify you until you willingly do so (by signing up, for instance). Only data you provide—for instance, when you request to associate with us —can be used to identify you personally in cookies. Cookies are unable to read data from your hard drive. If you click on one of our advertisers' adverts, your browser might also receive one of their own cookies, a procedure that we have no control over. When you visit our website, our web servers automatically record a few details about your computer's Internet connection, including your IP address (Your IP address is a number that helps Internet-connected devices know to relay data, such as the web pages you view, to you). You cannot be personally identified by your IP address. We use this information to fulfill your requests for our web pages, to better understand the interests of our users, to monitor site traffic, and to share with advertising the regions from which our visitors originate on our website or mobile application.

Our policy discloses the privacy practices for our own website & mobile application only. Our website & mobile application provides links to other websites also that are beyond our control. You agree not to hold us liable or accountable in any manner for how you use these sites.

We may disclose personal data: (a) where required by law or regulatory authority; (b)to authorized partners for service delivery; (c) to prevent fraud or security threats.

All disclosures shall be limited to the extent necessary and remain subject to confidentiality obligations.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, tax, accounting, fraud prevention, and reporting obligations. Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

We put the required security measures in place to prevent unauthorized access to, as well as unauthorized data change, disclosure, or destruction. To prevent unauthorized access to the systems where we store personal data, security measures such as appropriate physical security and encryption are used, as well as internal audits of our data collection, storage, and processing practices. All information gathered through our website and mobile application is securely stored in our controlled database. The database is maintained on firewall-protected servers with password-protected access. No system is impenetrable, notwithstanding the efficiency of our security measures.

Neither the security of our database nor the safety of the data you provide when sending it to us over the Internet can be guaranteed by us. Of course, anyone with Internet access can access whatever information you submit in a posting to a discussion forum. The internet, however, is a medium that constantly changes. We could occasionally update our privacy statement to reflect upcoming changes that will be required. Naturally, regardless of what the new policy may be, we will always utilize any information we acquire in accordance with the policy under which it was collected.

Redressal Mechanism: Any complaints, abuse, or concerns regarding material, comments, or violations of these terms should be reported right away to the authorized grievance officer, who is listed below. The complaint should be made in writing or by email that is signed with an electronic signature and sent to support@soulpay.in from 9:30 AM to 6:30 PM to help resolve your query. Level 2: If you are not satisfied with the Level 1 resolution, please write to Nodal Officer, Customer Grievance, MR. SHELENDRA at shelendra@soulpay.co.in Level 3:If you are not satisfied with Level 2 escalation, please write to Grievance Officer, Customer Grievance, MR. MAHENDRA at mahendra@soulpay.co .Soul Communications Pvt Ltd. 15/2, 1st Floor, Shivaji Marg, Nazafgarh Road, Moti Nagar, New Delhi-110015 Email: support@soulpay.in Help Line:+91 9999239239

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.